Frequently Asked Questions

Everything you need to know about our clean, clinical skincare.

Are your products vegan and cruelty-free?

Yes, all Facetheory products are 100% vegan and certified cruelty-free. We do not use any animal-derived ingredients or test on animals.

How long does shipping take?

Standard shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 365-day satisfaction guarantee. If you are not happy with a product for any reason, you can return it within a year for a full refund or exchange.

Are your products suitable for sensitive skin?

Most of our products are formulated with sensitive skin in mind. We offer fragrance-free versions of our bestsellers and recommend patch testing any new active ingredients.

Is your packaging sustainable?

We are committed to reducing plastic waste. Most of our products are housed in glass jars or aluminum tubes with minimal, recyclable cardboard outer packaging.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking link to monitor your delivery progress in real-time.