Returns & Exchanges

At Facetheory, we want you to be completely satisfied with your skincare journey, which is why we offer a 365-day satisfaction guarantee. If a product isn't right for your skin, you can return it for a full refund or exchange within one year of purchase.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Select Items

  Choose the specific products you wish to return or exchange and provide a brief reason to help us improve our formulas.

• 3.
  Pack and Ship

  Securely package your items and use the prepaid shipping label provided via the portal to send your package back to our warehouse.

• 4.
  Receive Refund

  Once our team receives and inspects your return, we will process your refund to your original payment method within 5-7 business days.